July 9, 2022
One might say the most challenging part of being an automotive service technician at Tuffy Tire & Auto Service Batavia is diagnosing a problem before it can be fixed.
Cars are made up of a bunch of complex systems. There usually could be a number of reasons for any given symptom. So, it's challenging to track down the actual cause of the problem. And it can be frustrating for the vehicle owner because it can take time and money to get to the bottom of a problem. If it's not something obvious, it's easy for the customer to focus on the fixing and not the diagnosing.
Let us at Tuffy Tire & Auto Service Batavia introduce you to something we'll call 'Customer Detective Work' – helping your technician find clues to what's wrong.
We start with the detective basics: What, Where and When. Play along with me; You come in to Tuffy Tire & Auto Service Batavia and your car is making a funny sound...
Do you see where we're going? You're gathering additional information to help your technician at Tuffy Tire & Auto Service Batavia know where to start. Based on your car and the tech's experience, he'll know where to look and can start with the obvious suspects.
You can see how that would be more helpful than dropping the car off with a note that says "making a funny noise."
If the tech can experience the problem personally, he's better able to make a diagnosis and repair and then test to see if the repair solved the problem.
Ask us for details.
Tuffy Tire & Auto Service Batavia
301 S. Randall Rd
Batavia, Illinois 60510
630-879-9941
April 14, 2024
You spend a lot of money on a vehicle, probably the most money you'll spend on anything except a house. But the spending doesn't stop after you've bought it. It goes into things like insurance, repairs and fuel. One good piece of news is that you can cut down the amount you spend on fuel if yo... More
April 7, 2024
Can you think of anyone who likes getting a flat tire? Of course not. But when one of your tires winds up with a flat or leak, whether it be from things like hitting a curb, running over a nail or picking up a sharp stone, it's time to have someone who knows what they're doing take care of it. ... More
March 31, 2024
If you were to name the most important safety feature on your vehicle right now, what would your answer be? A lot of driving experts would agree that its your brakes. Most newer vehicles use a well-engineered and efficient style of brakes called disc brakes. The name disc brakes comes from one ... More