Reviews

We are very proud to share these kind words from our satisfied customers. Please take a moment to click the "Submit a Review" button below and share your own review.
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Our Customers' Reviews


Great service done quickly and professionally.

— Martin A., North Aurora, IL


Very excellent service!!

— George A., West Chicago, IL


We have taken our 2 cars for service since they opened. They do it all for us & they do it right the 1st time. John, Joe, & Todd have all been there from the start. That reliability, consistency, & dependability are a rare find in the car repair industry. That is what puts them head & shoulders of the rest. Well done! Keep it up!

— Marc S., Bartlett, IL


After visits to other places and their failure to correctly diagnose the problem with my car, John at Tuffy had my car and had the solution to the problem. I won't go anywhere else.

— Jon B., Geneva, IL


I have been going to Tuffy for over 5 years. John is always friendly and up front on pricing. He doesn't do any unnecessary work. He will explain what needs to be done and will even show you. I have tried numerous other car places and found John's Tuffy to be the best!

— Ann K., Batavia, IL


John and his team really know what they're doing with repairs. They quickly diagnosed the problems and correctly installed parts and made adjustments. I know when I head over there the job will get done right.

— Paul H., Geneva, IL


Good as last time in by the am and out by the pm

— Ron B., Classification -->Campton Hills, IL


They were very accommodating, honest and thorough. Ill definitely being a return customer.

— Michelle V., Batavia, IL


Very glad I chose them.

— John D., Batavia, IL


I have been a regular customer at Tuffy in Batavia for many years. John Joe and the team are the best. I was looking to sell my van. After it sat for awhile it developed rust on the break drums. Made an awful sound. They made a quick diagnosis and got me back on the road. Joe was very thorough in his work. As if it was his own car. Thx Guys.

— Gator O., Batavia, IL


I had an issue with my exhaust leaking and my car making a loud rattling noise. I decided to make a stop in at Tuffy in Batavia after hearing great reviews about them. John was a great help! Quick service and very affordable! This will be my new go to place for any car repair needs!

— Tamira J., Batavia, IL


Tuffy always gives a fair honest price. They don't talk you into something that you don't need. And the work is done right.

— alex m., sugar grove, IL


You can have confidence that your vehicle is in the best of hands with John, Joe and team. I completely trust them to give an honest/accurate diagnosis, fair price and quality parts. You will be making the right decision with servicing your car at Tuffy.

— Scott H., Batavia, IL


Excellent service! Their pricing was fair, took exactly as long as estimated, and all performed with a smile to make you feel comfortable! In a day of thieves and cheats, youll feel good knowing you chose this location!

— Austin J., Geneva, IL


This place was recommended to me by a friend over 6 years ago and I will never go anywhere else to have any work done. They are always able to get you in and take care of your vehicle. John, Joe, and the guys are very nice and professional and they get it done right. I am nothing but pleased every time that I leave this place. Confident that they will be there the next time that I need some work done. I recommend them to everyone that I know. Great honest and helpful bunch of guys!

— Rhonda L., NORTH AURORA, IL


Excellent service, courteous, professional and affordable. I will get all of my vehicles serviced here.

— Dave G., Geneva, IL


Very reasonable priced on oil change. They also noticed my car's wiper needed changed and completed both in a short time.

— Perry W., Mooseheart, IL


Best car maintenance and repair shop in the Tri-cities. Honest, helpful, competitive (best pricing that I've found and I used to do a lot of comparison shopping), fast turnaround time, and great people to work with - genuine, down to earth.

— Dennis E., Geneva, IL


John and the guys at Tuffy's are amazing! John has always been helpful and takes the time to answer my questions. I trust him and I would not go anywhere else!

— Molly M., Batavia, IL


I came in with what I thought was a alinmate problem. John and Eric checked my tires first. Turned out it was 2 bad tires. They took just 2 minutes to look at something simple. Just by doing that small check saved me alot time and money. THANK YOU for being the upfront and honest men!!!!

— Amy P., BATAVIA, IL


Tremendous service and best pricing anywhere. John and his crew did a great job on my van. Prior to my long trip, they made sure it was safe. Friendly service.

— Mark F., Aurora, IL


Consistently providing quality services/repairs for working professionals/teachers/mothers/etc, who need to rely on their vehicles to visit family&friends hundreds of miles away, in other states. John&Joe know how to go above and beyond customer expectations, to provide peace of mind&added safety for those of us who worry about our loved ones traveling great distances over the holidays.

— Davey J., Cedar Springs, IL


This place is amazing. Will never go anywhere else. They treat their customers as they treat their family. It's nice to know that you're not going into a shop that's going to take advantage of you. All they want is what's best for you and your vehicle at the best way how. These guys were amazing will always keep coming back. Set my daughter in for something with her car and she had a great experience at them as well I had to call and thank them because I was so appreciative.

— Dawn B., St. Charles, IL


Honest people great prices. I appreciate honesty as others have not been honest and told and sold me repairs I do not need. Thanks John and crew.

— George T., Batavia, IL


So exceptional it is hard to know where to begin. Being lucky enough to have most our vehicles in the past decade serviced under warranty at a luxury dealership we were in uncharted territory when we bought a used minivan. After putting a ton of miles on it, it dawned us we should have it serviced. We knew going to our normal dealership it would cost an arm and a leg and on a used car it didnt make a lot of sense. I got word of this repair shop and in one visit I was more impressed than a decade of service at a luxury dealership. Everything from easily making a last minute appointment, to being walked through what to expect, to the unbelievable honesty at a time where it would be easy to take advantage of someone. They took apart my brakes initially thinking there was a lot of wear and tear, just to find out they were ok afterall. I will be a customer for life! Absolutely make an appointment you will not be disappointed!!

— Cassandra B., Elburn, IL


My family has been a customer of John, Joe and the Tuffy Batavia team since shortly after they opened in 2001. For 17 years they have serviced our cars - and have provided outstanding service for my wife & I and a variety of kid's vehicles. I HIGHLY recommend John and his entire team. They are efficient, honest and true automotive professionals. As we prepare to leave Batavia for a new home, one of my deepest regrets is the loss of a honest and professional automotive shop. John, Joe (and the rest of the team), for all of my family - THANK YOU for 17 years of service. And for being our friends! Tom

— Tom M., Batavia, IL


Excellent service and fair pricing combined with high quality expertise makes this the best place in our area for auto service.

— John S., North Aurora, IL


Consistently providing quality services/repairs for working professionals/teachers/mothers/etc, who need to rely on their vehicles to visit family&friends hundreds of miles away, in other states. John&Joe know how to go above and beyond customer expectations, to provide peace of mind&added safety for those of us who worry about our loved ones traveling great distances over the holidays.

— Davey J., Cedar Springs, IL


Consistently providing quality services/repairs for working professionals/teachers/mothers/etc, who need to rely on their vehicles to visit family&friends hundreds of miles away, in other states. John&Joe know how to go above and beyond customer expectations, to provide peace of mind&added safety for those of us who worry about our loved ones traveling great distances over the holidays.

— Davey J., Cedar Springs, IL


Consistently providing quality services/repairs for working professionals/teachers/mothers/etc, who need to rely on their vehicles to visit family&friends hundreds of miles away, in other states. John&Joe know how to go above and beyond customer expectations, to provide peace of mind&added safety for those of us who worry about our loved ones traveling great distances over the holidays.

— Davey J., Cedar Springs, IL


Consistently providing quality services/repairs for working professionals/teachers/mothers/etc, who need to rely on their vehicles to visit family&friends hundreds of miles away, in other states. John&Joe know how to go above and beyond customer expectations, to provide peace of mind&added safety for those of us who worry about our loved ones traveling great distances over the holidays.

— Davey J., Batavia, IL


Consistently providing quality services/repairs for working professionals/teachers/mothers/etc, who need to rely on their vehicles to visit family&friends hundreds of miles away, in other states. John&Joe know how to go above and beyond customer expectations, to provide peace of mind&added safety for those of us who worry about our loved ones traveling great distances over the holidays.

— Davey J., Cedar Springs, MI


Consistently providing quality services/repairs for working professionals/teachers/mothers/etc, who need to rely on their vehicles to visit family&friends hundreds of miles away, in other states. John&Joe know how to go above and beyond customer expectations, to provide peace of mind&added safety for those of us who worry about our loved ones traveling great distances over the holidays.

— Davey J., Cedar Springs, MI


John was very courteous and helpful in taking on our job for suspension and other work on our 2012 Dodge. Thank you again!

— Paul H., Geneva, IL


WHY would someone do business Solely with the same company for over 12 years? Honesty, Integrity, Trustworthy & Vast Experience. When you are fortunate to find All (not some) of these traits in one particular business who's owner & every person who works there each possess these qualities, not only Do You Stay With Them, you scream it from the mountain tops & share with as many people as you can That's Why.

— David S., North Aurora, IL


Driving home on Sunday we heard a noise and our exhaust completely broke under our car. The places we usually go for work were talking about a complete replacement and us paying too much to repair our very old car. We just needed it to run again for those everyday, around town things. I noticed Tuffy had some great online reviews so I decided to give them a try. I called and John said all the right stuff. Kept it simple, which I appreciated. I had the car towed and a couple hours later they had it back to me and for super cheap! I was shocked and so grateful I had a mechanic know my situation and the kind of work I wanted to put into my car and made it work again. I have a new go-to mechanic in Batavia. I encourage you to check out Tuffy.

— Molly M., Batavia, IL


I have been using Tuffy in Batavia for over ten years. John and Joe are professional, knowledgeable, efficient, and very fair. Whether it's basic maintenance or a major repair, I trust that John and Joe will do the job well and for a competitive price. Look...finding an auto mechanic you can trust isn't a given, but no I can always say, "Hey, I got my guys." They always do great work.

— John J., Batavia, IL


I just got new tires and needed a 4 wheel alignment and was given a coupon for Tuffy's in Batavia. They began work on my 2000 Bonniville immediatly. John informed me I needed further work, (outer tie rods & ft wheel bearings). He ttook his time to explain and when I ask how long to get parts, schedule time, etc. I got an unexpected response. Johntold me the parts were in stock and if I had things to do, gave me a loaner car. When I picked up the car and drove home the difference was phenominal. They earned my repeat business. ~ doug k, aurora

— Doug K., Aurora, IL


When you have older cars, there will be repairs. BUT, at Tuffy's Batavia, I can assure you it's never for the same thing twice. John & Joe know us for 16 years, 5 different cars. We have always followed the schedule they have provided to stay ahead of repairs. Sometimes, things just go due to age. When they do, John takes us in same day & Joe and his amazing team have us back on the road in 24 hours or less. We are family to them, we're treated as such, I never once doubted their commitment to excellence, their pricing nor their honesty. God Bless you guys and thank you for Always having our back.

— David S., North Aurora, IL


I've been taking my car to Tuffy in Batavia for maintenance. In addition to oil changes, they have replaced some parts that make my car run like new again. Everyone looks to find "the car guy" that they can trust to do good work at a fair price. Look no further than Tuffy in Batavia. I will continue to use their services for years to come!

— Theron H., Elburn, IL


I just started working in Batavia 3 months ago and asked for recommendations of a repair shop in the area. Working more than 60 from home I wanted a repair place I could count on. Tuffy was recommended by co-workers. Yesterday my engine started rattling badly and called John at Tuffy. He not only was able to get my car in he was also able to get it done in time for me to get home. Great communication, great timing, repair done right, could not ask for anything more. Thanks John and crew!!!

— Daniel G., Crete, IL


The entire staff at Batavia Tuffy, especially John and Joe, have taken care of my car for the past 10+ years. Excellent service and prices. They are very helpful and friendly. Once I started taking my car to Tuffy, I haven't taken it anywhere else. They are the best!

— Sue C., Sugar Grove, IL


I have had a long relationship with this store and John & Joe have always been completely honest and trustworthy. As a single woman, this is not always the case when it comes to vehicles. They have taken the time to explain repairs & maintenance needs every time. Work was done well & in a timely matter-I never had to return to re-do anything. These guys are awesome!

— Vicki K., Yorkville, IL


I have been a customer for 15 years. Happy anniversary Tuffy. I trust John and Joe completely. Always courteous and friendly. True professionals. Have always taken good care of me and my vehicles. Can't say enough good things about these two honest gentlemen. Love you guys.

— Maria P., Geneva, IL


I just want to let corrporate know how lucky they are to have John at the Batavia Tuffy... He is professional , he is knowledgable, but most important helpful and compassionate to the customer who might be upset with car issues... I feel he is the real deal.. He has treated us honestly and you can't ask for more in this day and age... My husband use to be in the buisness so I know if John wasn't all I said we would not go to your Batavia Tuffy... PLease treat him good so we can keep him at our Batavia location... Linda Cattero

— Linda C., Batavia, IL


I recently was checking Tuffy's website and entered and won 4 oil changes. My car had not been serviced here before but will from now on. The staff are all very professional and knowledgeable and the prices very reasonable. In fact, I found them to have much better prices than the local competitors. Thank you for the great service!

— Theresa B., Aurora, IL


We recently moved out of state from Geneva but I wanted to write a quick note about the excellent service at Tuffy Batavia. We have been customers there for well over 10 years and have always received excellent service at a fair price We regularly take all four of our cars there. I highly recommend them for any issue with your car. John and Joe have been absolutely great over the years. After we started going there we never went anywhere else Thanks to both of you for the great service. Doug and Pat S.

— Doug & Pat S., Geneva, IL


Thanks for the same day turn around. You got my Vic running like a raped ape again!!! Keep up the good work. I will continue to recommend highly

— charles w., batavia, IL


Just wanted to say thanks to crew at tuffy's of Batavia. I have been going to Tuffy's for 13yrs and you guys blow it out of the water. Joe the service manager has fixed my Chryslers for years and is always done right the first time. Every time I have been to the dealer and they find a problem. Joe beat there price by hundreds of dollars. Great job guys. You guys have all mine and my families business.

— Mike V., batavia, IL


I want to say that I was very impressed with your batavia staff ! I was greated by the manager who explained in detail what the procedure was in getting my brakes inspected and fixed . Joe test drove my car and then pulled it in to inspect . I watched from the waiting room and he was very quick and efficient to bring me the info . Wow within like 10 minutes I had a fair and reasonable price in front of me .. I never really worked on cars growing up. The process was thoroughly explained to me by Joe from the start to finish as to how he was gonna take care of my car and get my brakes safe .. All I can say is wow start to finish In a hour ! I never thought I could get my brakes done on my lunch break ? Thanks Joe for the QUICK and FANTASTIC service ... You have me as CUSTOMER FOR LIFE !

— Jim S., Batavia, IL


I spoke with Tuffy on the phone last Friday the 21st. The manager was very helpful, kind and generous helping my daughter with her check engine light issue. I discussed with the manager that my daughter just turned 17 on the 21st and her mother and I were divorced and tight on money. the Tuffy team was kind enough to perform the diagnostic test free of charge. Luckily to fix the problem only cost $35.00!! I appreciate everything the staff did for my daughter and I. Thank you very much Tuffy of Batavia!

— Rich D., Plainfield, IL


This place was/is amazing. The service they offer is the best. They are quick at and great at doing their jobs. I like to keep a close eye on my vehicles when someone is working on it. but with tuffy batavia i dont have to worry about them doing anything wrong. they also allow me to watch. Other shops will not allow that. when something was wrong with my car they informed me and gave me a great price and was able to fix it real quick. i hope all tuffy's are like this one. As long as I live in the area i will go to them for anything i need.

— jeffery e., st charles il, IL


My wife Margie and I have been customers here since they opened back in 2001. 3 Words: Exceptional Customer Service. The entire team are The Best at What They Do & They Are 100% Honest. We just had both cars down at the same time. I called yesterday(Friday) they said bring them right over. A lot of maintenance work was needed on both cars. Anywhere else this would have been days to complete, I write this now merely 24 hours later with both cars at home. John, Joe and your entire team, as always Margie & I are sincerely thankful for all that you do and for keeping us safe.

— Dave S., North Aurora, IL


I just wanted to let you know how happy I am with your service. So far, so good on the AC working properly. I feel so much better now to have working AC again. Thank you for staying open last night until I got there, even though it was past 6. Thank you also for being so kind to me. Im so grateful to have not gotten taken advantage of. I am telling everyone here about Tuffy and trying to get them to change their normal mechanics to you, because you did such a great job and took care of me. I definitely want to look into getting the windows fixed. (2 to start). Rest assured I will be back for the work over the summer. Thanks again!

— Linsday W., Batavia, IL


Just would like to say a HUGE thank you to the Batavia branch Tuffys in Illinois and in particular; the sales manager. He and his crew took very good care of me when I brought my vehicle in to have some pretty major repairs done that another shop COMPLETELY screwed up on. Best experience I have ever had at an auto repair shop. Very pleased with the service and quality! =)

— Stacy S., Batavia, IL

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